Frequently Asked Questions

How do I buy something?

You must be 18 years old and have a valid payment card to shop at www.stitchandsaga.com . The items you want to buy should be added to the shopping cart.

Do I need to sign up to buy?

No, you can make a purchase without registering.

What methods of payment are accepted?

You can pay via PayPal; you can pay with your credit card if you don’t have a PayPal account.

How much is shipping?

We offer free shipping worldwide.

How long will it take for my items to arrive?

Delivery time is:

2 – 6 business days to EU countries

2 – 3 weeks to non-EU countries

Alternatively, you can choose to purchase the expedited shipping option for your order in which case a UPS courier will be at your door in

1 – 4 business days to USA

2 – 5 business days to Europe

3 – 8 business days to Australia.

1 – 8 business days rest of the world.

How do I get a refund?

Within 14 days after you have informed us that you will regret your purchase. Please contact us by email at hello@stitchandsaga.com and we will walk you through the process of a return.

Personalized items cannot be returned for a refund.

How do I return / exchange items?

So if you receive an order and the product is just not right, please contact us by email at hello@stitchandsaga.com and we will walk you through the process of a return. Once we receive the item back, we will reimburse your payment within 2 working days. You should see the funds in your account as soon as your bank clears the refund. You can return your purchase for up to 14 days from the delivery date

  • The item must be in its original box.
  • It must be in unused condition and have all of its parts and accessories.
  • Postage is at buyer’s cost. Please keep the receipt as proof of posting as we cannot be held responsible for items lost in the mail.

Personalized items cannot be returned for a refund.

How do I know what size I am?

Please use sizing charts that are added on each product’s page to help determine your size for an item. You can find our size chart by clicking on the ‘View Size Chart’ tab on each product’s page. Please note that sizing may vary by product, and may not fully match the information shown on the chart. This chart is meant as a general guide only.