Terms & Conditions

Terms & Conditions

General Conditions

This Agreement is made between the Customer and Stitch&Saga (registered as UAB Saga LT). The confirmation and submission of an order by a customer (where “customer” means a site user who accesses and checks out of the e-commerce website), indicates the acknowledgment and full acceptance of these terms and conditions of sale by the customer. The sales contract between our company and the customer is considered complete when we accept the order. This Agreement shall be governed by and construed under the laws of the State of Lithuania (without regard to conflict of laws principles), all rights and remedies being governed by said laws.

Purchase Method

The customer can only purchase the products in the catalog at the time of the order and viewable online. The order will be processed upon receipt of a valid email address by the customer of a confirmation notice regarding the authorization to charge the price and delivery charges to the customer’s credit card.

The correct receipt of the order is confirmed by our company by email, sent to the email address supplied by the customer. This confirmation message will contain date and time of order and the customer order number to be used in all further communications with our company. The message will include all data entered by the customer, all the information regarding the characteristics of the goods, the indication of the price, payment methods, the terms and delivery charges and the applicable taxes. The customer must report any necessary corrections. In case of non-acceptance, our company will ensure a timely notification to the customer.

Prices

The products will be sold at the prices indicated in the online product sheet at the time of confirmation of order by the customer. The costs of delivery will be calculated separately, disregarding the product price.

Before the customer confirms the order by clicking the appropriate button on the web page, a summary of all the prices of the products in the shopping cart will be listed, including taxes and delivery charges. This information will then be automatically reiterated on the order form that the customer sends to our company after confirming the order.

Limited Liability

Under no circumstance shall Stitch&Saga be liable, in contractual or non-contractual terms, for any direct or indirect, specific or general damage which may occur due to the use, the non-use and/or due to the performance or defect/error of any Stitch&Saga  product, information or content included in the Site (and the foregoing disregards the fact that Stitch&Saga was aware or not of the possibility that such damage may occur). Some of the foregoing limitations may not be applicable, since some jurisdictions do not permit the exclusion or limitation of liability for direct or indirect damages.

Accounting documents, duties and taxes

For all orders accepted and executed, our company will issue an invoice of the material that has been ordered and will send it via email to the customer.

For the issuance of the invoice, the information provided by the customer at the moment of the order will be considered valid. Once it has been issued, no change in the tax document will be possible.

No responsibility can be attributed to our company in case of delay in the execution or the delivery of the order.

If you order from our site for delivery outside the EU, you may be liable for import duties and taxes charged by Customs. These additional charges are the customer’s responsibility.

Privacy Policy

 

Customer information

We collect information from customers when they register on our site, place an order, subscribe to our newsletter or fill out a form. When ordering or registering on our site, you may be asked to enter name, email address, mailing address, phone number or credit card information, as appropriate. Also, anyone can visit our site anonymously. After visiting, you may see ads of our products because Google, as a third party vendor, uses cookies to track your web use and serve ads of interest.

We only use your information to personalize your customer experience, improve our website, or for customer service and processing transactions.

Customer information will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without consent, other than for the express purpose of delivering the purchased product or service requested.

The email address you provide for order processing may be used to send information about order progress and updates in the form of a newsletter.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

We ensure absolute safety of all your personal data and information such as credit card details or social security numbers will not be stored on our servers after a transaction has been successfully completed.

We do not sell, trade, or otherwise transfer to outside parties, personal or customer identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

Cookies

Our website has cookies – a small piece of data sent from a website and stored in a user’s web browser while the user is browsing that website. We use cookies to understand and save your preferences for future visits.

By using our site, you consent to our privacy policy.

If there are any questions regarding this privacy policy or terms and conditions, you may contact us at any time.

ORDER PREPARATION

We do not keep stock, your order is sewn especially for you, therefore order preparation time is 6-10 business days.

Since all our items are made to order we are more than happy to customize and personalize it for you:

  • if you‘d like to adjust the length of a garment
  • get a monogram embroidered
  • need a size that isn‘t in our list of options
  • have some other ideas for how exactly you‘d like it to be

– simply shoot us an email at hello@stitchandsaga.com and one of our team members will get in touch to make sure you get exactly what you would like.

SHIPPING

We offer free standard shipping worldwide via registered (trackable) priority post.

Delivery time is:

2 – 6 business days to EU countries

2 – 3 weeks to non-EU countries

 

Alternatively, you can choose to purchase the expedited shipping option for your order in which case a UPS courier will be at your door in

1 – 4 business days to USA

2 – 5 business days to Europe

3 – 8 business days to Australia.

1 – 8 business days rest of the world.

RETURNS

We are doing our very best to make sure that every customer is fully satisfied with their purchase from our e-shop, but if any problem related to the order occurs, please let us know and we will solve it ASAP.

Buying online is not without its challenges – you can’t experience the feel of the fabric or try the garment on. So if you receive an order and the product is just not right, please contact us by email at hello@stitchandsaga.com and we will walk you through the process of a return. Once we receive the item back, we will reimburse your payment within 2 working days. You should see the funds in your account as soon as your bank clears the refund.

You can return your purchase for up to 14 days from the delivery date

  • The item must be in its original box.
  • It must be in unused condition and have all of its parts and accessories.
  • Postage is at buyer’s cost. Please keep the receipt as proof of posting as we cannot be held responsible for items lost in the mail.

Personalized items cannot be returned for a refund.